Personally, I don't agree with service animals being allowed in the cabin of a plane period. They should be shipped in the hold. However, it is perfectly feasible that an animal would be handled by a support worker or relative, whilst on the actual plane itself. I can find no problem with that.
Dana McGrath should be dealt with by US Air as it is clear that she was unprofessional and discourteous. Phx.. I am mysified by your suggestion as to who else was rude. Perhaps you would like to enlighten us and tell us where the others were rude also?
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