Quote:
Originally Posted by PHXFlyer
If you have an issue with a "front line" employee it is acceptable to speak with a supervisor or write a letter to customer service to report the behavior of said employee. It is not acceptable (and, in my himble opinion, downright rude) to tell an employee "you don't belong in this linbe of work." Rude, rude, RUDE! If you find yourself in a situation where you think you are not being treated appropriately then DON'T STOOP TO THEIR LEVEL! This action by the OP demonstrates that she herself was rude and possibly her behavior towards this employee contributed to the situation.
And a note to the OP. So-called "emotional assistance" animals are a **** OF ****! If your poor old mother can't survive the rigors of travel without "fluffy" then she either needs better meds or she should just STAY HOME!
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I told her that she shouldn't be in customer service after she verbally attacked me telling me that I had an attitude and a person with my attitude shouldn't be handling a dog.... at that point, I had had enough and told her that she shouldn't be in customer service for the way we were treated by her.... Also, agree that I shouldn't have posted her name due to safety issues. I will edit that out. I am still beside myself and have written UsAirways and US Department of Transportation.