well i dont think they lost it on the plane, that be very hard to do, so my guess is that it was either misplaced at the origin, at the destination, but i wouldnt be suprised if it went on a different flight to a different airport so no matter how hard they look they are prob looking in the wrong place
maybe for example the airport code at origin was abc and the handlers accidently put it on the wrong plane.....not defending them just offering an opinion, they are still responsible for that and there are no excuses
so give them a week to see if anything changes and if not than ask for them to reimburse you for your losses
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