Mice are not necessarily indicative of poor hygiene, and if the aircraft was in flight, there is little that can be done. However, her response was poor. First, she should have thanked them for letting her know, and second reassured them. Mice and other animals, such a birds, regularly get onto aircraft. However, with rodents, once spotted it is important they are removed as they could potentially knaw through wiring.. which is clearly problematic.
Food items on aircraft are routinely properly covered, and whilst I think the FA was unduly curt and failed to reassure the OP, there is a hint of over-reaction to the situation in the posting.
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