TO the OP:
The Judge is a highly respected member on this forum and he is very experienced and versed in Delta's rules, but I would like to add that while what happened is unfortunate, Delta's rules for its low price guarantee are clearly stated on its website, and it is trite law that no one working for a company can orally override a written stated policy that is available to you.
This is what the website says:
"For eligible tickets, if you discover the same Delta itinerary (yes, that means the same flight, day, time, cabin, booking class, etc.) for a lower fare on Expedia, Travelocity or another online travel agency, we’ll refund your money or give you the difference in fare and a $100 travel voucher."
In future if you deal with a manager or supervisor who is telling you something other than what the writing says, try to get it in writing. One way would have been to email them and get an emailed reply instead of relying on a telephone conversation.
Last edited by Cicero; Feb 19, 2010 at 7:15 AM.
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