Complaint: Reservations Delta Reneges On Best Fare Guarantee
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  #8  
Old Feb 20, 2010, 4:00 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
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Quote:
Originally Posted by lintalee View Post
The dictionary defines a travel agency as a business that sells travel products to the public. Midwest Air sets up an online business to sell identical Delta airline seats--not Midwest Air seats--to the public at a discount. Perhaps I am a dupe, but I fail to see an essential difference between such an airline enterprise and an online travel agency. Bottom line, if loyal frequent fliers cannot rely on the assurances of Delta's managers and yet continue to do business with Delta, then I guess we're all just dupes.
What they are doing is called codesharing. It's common among airlines and it makes them money. They couldn't care less if it's confusing or restrictive to the passenger as long as it's profitable for them. They use deceptive tactics to lure you and then quote their policies and COC when it helps them. They don't quote it when it helps the customer. In this case though, it seems to me they have covered themselves and you are probably out the price difference and won't receive the 100usd voucher.