Continue your fight with Delta. They cannot accept your reasons over the phone without any proof, they (or anyone) would be fools to do so.
Send them a copy of the police report with a claim for reimbursement, and see if that will get you anywhere. I mean be honest, if someone called you asking to not be charged a large amount of money, because they say there were robbed, would you do that without proof in hand first? You'd get fired.
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