Quote:
Originally Posted by Silent Bob
I think the first question one must ask is: Where's the scam? Because the airlines would have to gain something in order for this to be a scam. Nothing was taken from you and you didn't, technically, lose anything.
Why the airlines won't reimburse you for the bag, and i think the airline peeps here will correct me if I'm wrong, is that you didn't show them the damage prior to leaving the airport.
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TO the OP:
Never mind these airline sympathizer bozos. The airline has everything to gain because they are avoiding compensating you for your bag and if you allow that you would have lost your bag.
For a flight from Mumbai to Washington, the Montreal Convention applies. The airline is
strictly liable for damage to your bag. Yes
strictly no questions asked.
You have 7 days to inform the airline. Article 31(2) of the Montreal Convention provides:
"2. In the case of damage, the person entitled to delivery must complain to the carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage and fourteen days from the date of receipt in the case of cargo. In the case of delay, the complaint must be made at the latest within twenty-one days from the date on which the baggage or cargo have been placed at his or her disposal."
Write to them a formal letter setting out what has happened and threaten to take it to small claims Court.