[MGK]

I recently traveled with Southwest Airlines from Omaha to Phoenix on Flight #620 After arriving to my hotel room in Phoenix, I noticed that my luggage zipper was at the bottom versus the top of the bag – as I had packed and closed by luggage bag. Upon opening the bag I noticed that clothing was disheveled and that no TSA Notification Document was present in the bag. At that time, I noticed that my new Ray-Ban prescription sunglasses and case were missing. I double and triple checked my luggage and no sunglasses. I began to question myself and to think I left that in the car. Upon my return home, they were not in my car. They were obviously stolen by someone who had access to my luggage from time of checking in my baggage in Omaha and picking it up in Phoenix. I travel a lot and this is the first time this has ever happened. I am very upset with the fact that my sunglasses were stolen and that I was unable to use these during my Arizona business trip and vacation.Upon notifying Southwest, I followed directions and mailed in my complaint. They lost that mailing. I then faxed it - no response. I followed up twice with a request to update. They finally denied it saying they were not responsible. The representative stated they need video confirmation. I am very upset with how this was NOT handled properly or ethically. I am now under the assumption that nothing is safe in any checked baggage with Southwest Airlines. Although bags may fly free, it will cost you much more in stolen personal items. Southwest should be ashamed!