Changed seat assignment? Tough.
Platinum preferred here. 400,000 miles in the past four years. I know how to travel.
Booked RT PHX-MSP, got 11D (exit row aisle) both directions. Three days before departure they moved me to 17C. When I called to inquire I was told 'we dont know why'. When I asked if other seats were available I was told I could move to 6C for $35 since it was a 'choice' seat. When I asked why wouldnt they just move me there since they bumped me from the exit/aisle I was told they were not allowed. When I asked who was, I was told no one. they dont let us do that.
Last time I flew they wanted $7 for a blanket.
Seriously, I am switching to Southwest where I can at least fight an old lady for an exit row instead of being treated like I dont matter. I only have 200k miles left to spend and when thats done someone else gets my business. I have had it.
It is no wonder to me so many airlines are failing. All of the CS agents I spoke to were wonderful understanding and apologetic. The problem is with Management trying to get every dollar and forgetting that people expect at least some basic level of service for that dollar.
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