Absolutely correct Chris. A lot of people also don't understand when buying through a site like Orbitz, etc, you are THEIR customer, and all monetary liability lies with them. The airline's hands are somewhat tied. Good airlines will try to help you fix a problem caused by the reseller. Unfortunately, the problems always seem to happen when the counter is most crowded, cut-off time is approaching, and time is too short. Been there in line, and observed it many times.
Just book through the airline.
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