Recently a colleague and I were schedule to fly on a United Airlines flight from Boston to San Francisco for a conference. Unfortunately two days before we were supposed to leave our Senior Vice President of our company passed away unexpectedly. For a company of our size it was a devastating loss, which was compounded by the rules, regulations and attitudes of United Airlines and the reservationists when we went to cancel our trip.
With all the bad press the airline industry has been receiving lately, how can you in good conscience can United charge an individual $100.00 per ticket for canceling their reservation? It is obvious these seats would have been sold at a higher rate to another passenger who couldn’t get on a canceled flight by another airline.
Even though our company might be small we do travel extensively and provide travel services and recommendation through our website and numerous magazine publications. After this recent experience with United Airlines I would never recommend your company and would find it hard to even recommend it as a back up when traveling.
