Complaint: Customer Service Inconsiderate counter rep
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Old May 20, 2010, 2:42 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Sorry, they were in tables when I posted them..this is them in tables

ON TIME PERFORMANCE

1. HAWAIIAN 91.4
2. ALASKA 86.2
3. SOUTHWEST 81.8
4. SKYWEST 81.6
5. UNITED 81.5
6. US AIRWAYS 80.7
7. PINNACLE 80.3
8. MESA 79.9
9. CONTINENTAL 79.3
10 DELTA 78.8
11 FRONTIER 78.5
12 EXPRESSJET 77.7
13 AMERICAN 76.8
14 AMERICANEAGLE 76.6
15 JETBLUE 75.7
16 AIRTRAN 75.6
17 ATLTIC Sth-EST 73
18 COMAIR 69.5

SOUTHWEST came third, by far the best of the large scale carriers.

In overall complaints by customers they do even better.

1 SOUTHWEST AIRLINES 0.28
2 MESA AIRLINES 0.37
3 ALASKA AIRLINES 0.37
4 ATLANTIC SOUTHEAST AIRLINES 0.5
5 AMERICAN EAGLE AIRLINES 0.51
6 SKYWEST AIRLINES 0.58
7 EXPRESSJET AIRLINES 0.64
8 COMAIR 0.87
9 PINNACLE AIRLINES 1.09
10 FRONTIER AIRLINES 1.10
11 HAWAIIAN AIRLINES 1.14
12 UNITED AIRLINES 1.32
13 AMERICAN AIRLINES 1.37
14 CONTINENTAL AIRLINES 1.52
15 AIRTRAN AIRWAYS 1.58
16 JETBLUE AIRWAYS 1.70
17 US AIRWAYS 1.83
18 DELTA AIR LINES** 2.27

Time to acknowlege Judge that Southwest are excellent compared to the nightmare legacies and my particular obsession, the horror story that is Delta Airlines.