I have had the same problems with AA- there is no accountability. No one to report problems to, and no one who cares. I will pay more to fly another airline rather than use them again. Even if you do get a response from the email it won't be helpful- it will be sorry for your porblem. we can't help you but thanks for flying AA.
These companies wonder why they are not profitable.
I wish you better luck than I have had with AA
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