Hey JIM R.
Just talked to the complaint department to verify your phone # after 20+ attempts. They said your department has gotten VERY BUSY the last serveral months and you need to staff up!
I told her SW was going about it the wrong way... instead of staffing up the Rapid Rewards complaint department they would do better by solving the problems so they had less complaints!! Novel idea don't you think..
The supervisor then tried and couldn't get through either and then suggested I use 2x the points to go....
This person is destined for Upper Management too! As a last resort they suggested I start very early in the morning so I could get thru......
I see Presidential material here!!!!
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