Quote:
Originally Posted by azstar
it should be on any available carrier.
Airlines can only rebook passengers on airlines with whom they have reciprocal ticketing agreements. It has nothing to do with an alliance, or partnership. UA probably has no ticketing agreement with Virgin Australia, but they certainly do with Qantas. If Qantas had available seats, you should have been rebooked and reticketed on them.
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They certainly could've. Looking at both the Melbourne Airport and Auckland Airport websites, I can see that there were flights later that day to Auckland and plenty of flights from Auckland to LA via airlines that are part of the star alliance. So surely something was available that they could've organised if they really tried.