My daughter-in-law booked a flight for her daughter to come to California from North Carolina as an accompanied minor. She paid for the flight and the accompaniment and then just a couple days before the flight discovered the airlines does not provide accompaniment on the first leg of the trip. Therefore the child cannot fly on this flight. They are now absolutely refusing to refund the money for the flight or the accompaniment despite the fact that the parents booked the flight in good faith they were purchasing something that was indeed being offered, and it was sold as something indeed being offered, not a bogus scheme to embezzle money from a mother just wanting to visit with her minor daughter. This is plain wrong. Anyone know how to force them to reimburse the money or complain higher? The mother has now been forced to purchase a whole new ticket, including cost of accompaniment rather than lose the opportunity to visit with her daughter for the summer.
