unaccompanied minor
Yes, you are describing the service correctly. It's just to make sure the minor makes the trip safely and is passed safely off into the hands of the adult picking them up. They did accept the fee, then refused to provide the service and also refused to refund the money. Small claims, huh? I thought that was only between individuals, but if not, yes, that would be a definite option. I don't see how we could lose once the judge heard the story.
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