Complaint: Customer Service Customer Service? Unaccompanied Minior?
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  #12  
Old Jun 13, 2010, 6:51 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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I think you should ask for the cost of the second ticket, plus court costs. It is less common for small claims to award "time off" for work, but depends very much on the Judge you get. If you win, you will certainly be awarded costs.

I cannot understand US Airways position. They contacted you and told you that you could not travel as booked, and then charged you to re-schedule to another flight? I find it hard to understand how they can justify their actions... are you sure that there is not some detail we are missing? If not, pursue the DOT complaint through the quick links on this website and prepare to win in court!