Quote:
Originally Posted by fl288
I feel that Airtran used weather as the excuse to prevent me to make the connection to an overbooked flight although I don't have clear evidence so far.
At the airport I was told due to the weather issue the first flight would arrive 10 minutes later than the departure time of the second one and second one was not going to wait for me. It didn't sound reasonable to me but I didn't have any choice so I canceled both flights and purchased another airline ticket fully by myself at the airport in order to follow my travel schedule.
However, actually the second fight (No. 288) was also delayed 40 minutes and the connection should be perfectly fine. I want to know the reason of this: if the delay is because of fight 288 waiting for other passengers, it should also wait for me. The customer service gave me an explanation that the fight waited the crew but it is very difficult for me to believe. I felt that after getting rid of the oversold customers including me they didn't want to miss any chance to get the plane fully loaded so they waited other late customers. I asked the written document for the passenger number and delay reason but got denied.
I don't feel Airtran cares the long term customer relationship.They refused to provide any help for me to purchase a ticket (I believe it will be at reasonable rate) from their partner or other airlines. I don't recommend anybody to take Airtran's flight because if there is a weather issue and you want to arrive at the same day, you may deal with the problem fully by yourself.
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Alot of times weathe in the city a traveler is flying out of is not the same weather as where the airplane is coming from or the route the aircraft takes to get to the city you are flying out of. Flight track allows a traveler to see if the airplane has left the gate, got airborne, and how far it is from the city it is flying to. I recommend this traveler and others use flight track on the computer to satisfy their questions.