Quote:
Originally Posted by jimworcs
He is acting on behalf of Delta, so it is about the standard of service you can expect from this nightmare of hostility and contempt for the passenger. The only realistic remedy is don't fly Delta.
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Absolutely correct. He is acting on behalf of Delta. But if he is working for a company that is contracted by Delta, he could very conceivably be working for UA the next day and AA the day after that and CO the day before. Same employee working for several different companies.
IMO, the issue is with the company the employee works for. Flame away, ladies and gents.