ayla and jim... just to make sure I am helping you understand how it works, and not confusing you further, I want to explain it again using a generic example.
Customer ayla buys a ticket from BGE to CSG via ATL for $564 for travel on 18JUN. The customer makes it to ATL, then unable to make it to CSG due to weather. Delta calculates the price for a ticket from BGE to ATL on 18JUN (using the same exact software and algorithms the the first ticket price was issued with) and finds that it costs $550. Therefor the difference in fare is $14. That is what they refunded, although they didn't have to. Ayla, as for WHY the fare difference was on $14, you guess is as good as mine. The way they determine ticket prices is very intricate and complicated, and I do not know all the ins and outs of it. And Jim, I think posting an advisory on our website about afternoon thunderstorms is a pretty good idea. I'm sending an email now with your suggestion.
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