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Sooooo, you don't get the credit and instead of calling and letting them know (and probably getting the credits) you just come to some other website and complain???
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After my initial telephone call, I emailed their customer service and was promised a credit to a newly-created TrueBlue account --that was in March 2010...now -June-and several contacts later...that credit has never materialized!!!
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Did you miss the highlighted bit Jetliner?