[Suuse]

I haven't flown CO for awhile and decided to cash out my FFmiles on a ticket. Now I need to change the return, so off to the website I go...where I'm told:

! Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.

However...when I call that number, I'm told that they're not taking calls (NOT TAKING CALLS?!?!) because of "heavy call volume".

Right.

Has anyone run across this and, if yes, how did you resolve it?

(Need I say that I'm never--and I do mean NEVER--flying CO again?)

Thanks for your help.

Suuse