Quote:
Originally Posted by jimworcs
Ronald,
The Delta that was so good "domestically" is long gone... sadly your experience is now more typical, particularly the attitude of the delightful Mr. Anthony Gayden and Paul Smith in Salt Lake City. If you read through the Delta thread in this, and on other sites, you will find that the Delta of old is gone. Your wife is right.. go to Southwest and abandon them. Delta are not worth it.
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Thanks for the response! Yeah I agree. I am finding out how bad it is by reading this forum and mostly by them not even responding to my letter. I sent it through email and to 5 different customer service addresses including the VP of customer relations. The sad part is we care so much and I am sure they don't even care that I will not be flying them anymore...