Sadly, this type of arrogance is the type of behaviour you can expect from Delta, as illustrated by their appalling record on this website and others. I commend you for your determination never to fly with them again and I hope you stick to that pledge. I have stuck to mine, after being stranded in Atlanta by Delta, over 12 years ago. However, this is not enough, because Delta recently learned a very bad lesson.
This airline was so badly run it went bankrupt. In the run up to bankruptcy and in the aftermath, they paid the senior management huge sums, whilst at the same time running away from their obligations to the pensions and pay of their staff, ripping off their suppliers and customers. At the end of this pillage, instead of being allowed to die, the government rescued them... but even worse than that.. they were rewarded and allowed to emerge from bankruptcy with anti-trust immunity to take over what was a good airline (Northwest), to become the largest airline in the world. Northwest has now gone, and their service standards have sunk to the low mark set by the Delta.
Unless Congress takes action to regulate this corrupt market, the US will continue to suffer the lowest standards of air service of any advanced nation. This is not just my opinion, but validated by all the major quality surveys worldwide. The decline of the once proud US airline industry has been documented over the last decade. The management of Delta are like the dinosaurs of the car industry who couldn't cope with competition, combined with the financial corruption and malfeasance of Wall Street. Only government action can address this.
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