Complaint: Check-in / Boarding stranded on the 4th of July
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  #5  
Old Jul 8, 2010, 6:46 PM
stranded_Vet stranded_Vet is offline
 
Join Date: Jul 2010
Posts: 3
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Ok I arrived home yesterday after 24 hrs on a bus, rested and will attempt to deal with Horizon for at least a refund, I thank everybody for their reply and yes there were quite a few travelers who took more than the usual time to be processed, traveling minors, baggage check in ( too much luggage and questioning the charges ) but I did only see 2 employees and one of them had to attend the boarding gate ( thus was the statement from her for closing the second formed line after servicing 3 people ) . although the employee at the counter( who was already frustrated by the time I reached the counter) looked for alternatives ( I guess); she informed me that there were no possible way to get in another flight out and I could be stranded for a day or 2 in LA or Seattle or even Dallas and I would have to ask to be placed in a stand by status at those locations, the same thing was said by the representative at costumer service when I called. I will attempt to get a refund from the airline, I have no idea what constitute " consequential damages " I google it in a minute, I truly appreciate everybody's input thus shining a light on the subject and learning from other who possess knowledge, I'll keep checking and update this posting . thanks all