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I wonder if you guys would feel the same way if you handed your coat in at a restaurant and another customer spilt a bottle of wine over it. You would shrug your shoulders and say the restaurant has no liability?
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More than likely, yes, I would ask the patron who spilled the wine for compensation. How can the restaurant be responsible for someone else who isn't an employee being careless? Like I said, ideally, this is how it would work for an airline to, but the logistics of tracking down who's fault it is are unrealistic and unmanageable. This is precisely why when asked for advice on luggage and air travel, my first response is ALWAYS to not check bags and carry everything. Second rule is, if you must check bags, use hard sided luggage. It won't stop it getting crushed by a tug on accident, but it will keep your stuff dry and in tact much better than anything else.
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Nowhere. I notice it doesn't say in your Terms and Conditions that your staff will not masturbate over female passengers underwear either. Presumably, this means that customers can expect this and have no legitimate complaint.
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As for this comment, it is disgusting and entirely way to far over the top. Someone purposefully leaving human bodily fluids on your clothes after presumably opening your bag to get to them is completely different than a dog getting scared and wetting itself. You know that as well as I do.