I make a reservation for my family to go to Hawaii, AA by mistake cancels my son’s reservation so I call in and they re-issue the ticket but the flight is full. Once I get the new reservation I see they put a 10 year old kid all the way to the back in a corner (the rest of us are in front). I call and get the supervisor SINDY JACOMM and ask to make a change since it is their mistake, she says it is full and the free seats are blocked and can just get unblocked at the airport, I insist it is their fault and need to help me correct this, SHE JUST START SHOUTING SHE CAN NOT DO ANYTHING… Amazing, I am a platinum member with almost 1 million accumulated miles and they treat you like you are dirt
to pay a service and get treated as like this is amazing!
AA should consider having other people that can actually give service not like this SINDY JACOMM which is probably this old bitter lady, although if I think of it more she is probably been at her dead end job at AA for ever with a bad salary and goes back to an empty home beacause nobody would stand her bad temper, now I feel sorry for her
