Just curious. Airlines allow one carry-on piece of luggage, and one personal bag that must fit under the seat. If his Viola cannot go under the seat, I image it would go in the overhead bin. Certainly not something one would want to risk in the baggage hold. So if the viola goes in the overhead, then the bag must go in the baggage hold. You are not allowed two pieces of carry-on luggage.
Might want to ask your son again exactly what happened.
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