Quote:
Originally Posted by jimworcs
Wow, you seem pretty determined to mislead... are you sure you don't work for Delta. You missed out the "When I got back to my home" bit. The customer relied on the word of the Delta agent (a very big mistake) that they would be reimbursed. Fake miles for unavailable seats is not reimbursement, neither is a voucher which requires you to spend even more money with the airline. That is just a sales incentive.
Reimbursement is cash money... the customer didn't expect them to pay out right away. What they expected was that they would submit their expenses for the taxi and Delta would send them a cheque. That is reasonable and fair (a concept alien to Delta, and clearly you are having trouble grasping this concept also).
|
First of the word is Check not cheque. Also like I said earlier the rep did not clearly say she would get a check or money in any way. She was reimbursed with a voucher which will lower the cost of her next ticket. I don't work for Delta but I hate people who think just because they are the customer that businesses should bend over backwards to give them whatever they want. An airplane is a mechanical marvel that once in a while breaks down. Delta would rather have angry alive customers then happy dead customers.
Dude take what ever anger management classes you need.