[bosmakc]

I choose NEVER to ride Iberia Airline ever again. They were an hour late leaving Chicago on our trip. They were 15 minutes late in landing the plane. Our connector flight thru Madrid was originally and hour and half between the two. As 46 passengers disembarked in terminal 4, they advised Iberia personnel we were on the way. We all RAN.....old and young alike to terminal 4S. Once there we seen our connecting flight attached to the walkway still. Iberia personnel REFUSED to let us board. They said we were all late. We explained it was due to Iberia we were late. They stranded 46 passengers for much of the day. We were advised numerous misinformation....they were waiting for a phone call, then it was all of France went on strike so they couldn't reissue tickets, they then changed their minds and said all of Italy went on strike so they couldn't issue tickets. We were told no more flights were leaving that day (we arrived EARLY am). We were ignored, treated rudely and left to stand 3 - 1/2 hours in a line at the desk waiting for them. Children lying on the floor CRYING because they were tired and hungry. No offer of assisting any of us. If you dared to leave the line, you lost your place to get tickets reissued. Finally we were issued connecting tickets - which they didn't need to do if we all boarded the first plane which was 1/2 empty because they didn't want us to board. Instead they issued tickets through out the day. Our new connection flight was another hour and half late in leaving. We arrived in Rome to learn from our travel guide that yes there was a short strike in Italy HOWEVER IT HAD NOTHING TO DO WITH issueing new tickets, with connecting flights, NOTHING. 46 individuals will NEVER ride this ariline again and I suspect their families as well. It was thoroughly disappointing to be treated as rudely as we were! NEVER NEVER AGAIN THIS AIRLINE