Sorry you had such a bad experience Kitty. As a word of advice, it is almost never the right thing to travel on a US based airline. On your trip, I would have taken a Jetblue flight to Boston and connected to Aer Lingus. It probably would have been cheaper too. US airlines standards have falled so low, their service almost never matches those of foreign airlines.
Newark and JFK are a nightmare and should be avoided if possible. Do you know the name of the gate agent in Newark who treated you so badly? I am on a campaign to name and shame the agents who treat people so badly. It would be great to add their names to the list...
Jim
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