Thanks to everyone who helped in this. We ended up sending them the certified demand letter. they sent us a letter stating again that there was nothing they could do. So we took them to small claims. after waiting and waiting for our court case got a call from them the friday before the case. They wanted to settle!!!!
We WON!!!! We settled for e-tickets which are much better than vouchers. Basically paid for our trip that sucked.
Thank you all so much for you help!
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