This is what happens when the DOT approves mega-mergers. Delta was bad before (indeed so badly managed, they went bankrupt); then they were allowed to take over Northwest and they are not beyond redemption. They are arrogant, anti-customer and their staff are totally disempowered to provide any solutions to the problems faced by the customers. Sadly, not having learned from the experience another monopolisitc monolith is about to be created... goodbye Continental, hello the horror story that will be the new, aggressive United.
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