Are you kidding?
I just spent the last two days on the phone trying to use my Onepas Miles. I spoke with International, Onepass, and Customer Dis-service.
What a waste of time! No one knows the rules (even within the same department they don't agree!) and you can't get anyone to help. One of the Customer Dis-Service "managers" was so rude and would not tell me who his boss was to lodge a complaint. All I could do was "call back and talk with one of his peers".
In this day and economic climate; you have no clue what you have done. I will NEVER fly on Continental and will tell all my frequent flying friends and business partners what a disaster you are. I cut up my Onepass and will use one of my other frequent flyer clubs whan flying.
When I hear this airline lays off MORE employees or goes under I will understand why. Good bye and good luck! You reap what you sew.
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