This is an email to advise you on how Delta negatively affected my vacation. My husband and I planned a trip to Las Vegas, Grand Canyon, Bryce and Zion in August. Our flight was scheduled to leave at 5:40 on April 5, 2007 and return on April 14, 2007. We had our car, hotel, and shows booked. On Wed., 4/04/07, my husband confirmed our flight on the phone with a representative. She gave our conformation number and told him we were all set. Thurs., 4/05/07, the day we were suppose to leave, I got on line and submitted our flight number. It didn't come up as out of Syracuse. I called Delta at noon and spoke to a representative for 11/2 hours. She told me that the flight that was booked had no connecting flight to get us to Las Vegas. She said they had nothing available until the next day, 4/06/07 and couldn't get us back until Mon., 4/16/07. Of course I was extremely upset. Our bags were packed and we were excited. I also had front row center tickets to see "O" in Vegas on Friday, which we couldn't make. We agreed to the flight because we wanted to go. I lost $360 for the O tickets because they wouldn't refund at such a late cancellation. We also lost $115.45 the first night at the Hilton because it was prepaid and nonrefundable. The last two days of our vacation, 4/15 and 4/16 were not planned. We had to spend $375.30 to stay at the Frontier Hotel because it was a Sat. night and a last minute reservation. Not only was this an unexpected expenditure, but the hotel was really dirty and not a place where I would typically stay. However, most hotels were booked for Sat. night. We had problems getting back to Syracuse. Yes, it was weather related, however we were originally scheduled to return on Sat. and wouldn't have had any problems. We had to fly into Rochester and beg a ride from a family member. The positive things about Delta were they got us home on Mon. and we received our luggage on Tues. I do feel that we should be compensated for our financial losses of $850.75. These losses were entirely Delta's fault. I have paperwork to prove my claims and will send a letter with the paperwork soon.
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