Dear Delta, I want to report Catherine W (welter?) at MSP airport check-in counter! And the rest of your incompetent staff who worked Friday morning Sept. 24th and are incompetent in u.s. visa rules for entrance to Kosovo. (by the way, Catherin W. (welter?) was not helpful at all to my colleague (on a flight from MSP-JFK-IST….and then a connecting flight on Turkish airlines sept. 25th to prishtina..which she missed because of DELTA and its insistence after ONE HOUR of negotiations to check her in—but only put her bag to IST which she had to claim and then she missed her flight!!!!!!
Once again you have proved your absolute rude customer service and incompetence! On May 31, I had to buy a ticket out of pristina, Kosovo (prn) within 90 days because delta said I needed a visa to enter Kosovo. Kosovo does not HAVE visas…and so does not require them from ANYONE from ANYWHERE in the world. You have completely mis-read all state department documents..what is it your staff cannot comprehend?????? I went through hell…bought a RT ticket within a 90 day period and promptly cancelled it upon arrival in 24 hours. THEN you apologized to me, and credited my acct. 10,000 miles as some silly form of compensation.
Now, my colleague flying on miles to Istanbul..was REFUSED boarding for this same FALSE reason. How can Kosovo provide a visa when it does not have GLOBAL recognition and does not HAVE visas. The most Americans need is a local ID card from the prishtina police department…and ONLY if we stay longer than 90 days. Other than that, NO papers, visas or anything is required.
Now my colleague was finally given approval to board to Istanbul. There, she will likely miss her connecting flight on Turkish airlines due to the fact she has to collect her luggage delta would ONLY check thru to Istanbul, and then check in at Turkish airlines for her flight to prishtina.
YOUR staff could not, in msp, even find Kosovo on a MAP! Or find the airport code of PRN and yet the u.s. has an embassy here! And as an American citizen who lives and works in Kosovo on a government mission and who flies on Delta often…I am ready to post this widely on the internet and avoid delta when ever possible in the future. You have made this mistake about Kosovo before, and you are completely inept by claiming some state. Dept. rule. The bottom line is that your staff are incompetent in allowing international travelers to fly to Kosovo..which the U.S. supports greatly by the way, diplomatically…and you have caused great stress to me and my colleague now only wishing to board, rightfully, her flights to Kosovo…where NO visa is required or even available!!!!! Kosovo does not ISSUE visas..period! or require them of anyone. I just had a colleague fly from Kyrgyzstan here with NO trouble…no need for visas. I called the ministry of interior to double check and they laughed and said, “we don’t require visas for anyone…everyone is welcome to come to Kosovo.” What do you NOT get about this????????
What are you going to do about this????? My u.s. colleagues who live and work here and who fly other airlines laugh at this repeated story because no other u.s. carrier does this..it seems to be a DELTA problem…and I seem to be the only person I know experiencing this!!!!!!!!!!!
Further, the inconsistency between my may 31st troubles…because delta said I was not on a return ticket in 90 days..so I bought a ticket just to please delta, and then cancelled when I landed in Kosovo!!!!! Now my colleague, who is here only 10 days was denied completely for NO reason! Which is it, 90 days or NOT? And even regardless you are mistaken on this rule.
I want compensation!!!!!! I used 90,000 miles for my colleague’s ticket to Istanbul. I want significant compensation for having to buy a later departure ticket on Turkish airlines..since she now missed her connecting flight in Istanbul to prishtina because of DELTA’s mistake. I also want compensation for the extensive time on the phone long distance to delta customer service, and to my colleague who was being denied boarding. ALSO, she repeatedly asked for her passport and was not given it for a LONG time and she, as an American Citizen, cannot have her passport withheld from her by an airline when she asks for it.
check my skymiles acct. you will see you credited me miles for your mistake made on may 31st! when will DELTA learn..and stop violating your passengers’ rights to board flights to Kosovo??????
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please read this link..NO VISA is required for KOSOVO!!!!! update your website..this is a persistent problem with delta airlines!!!!!!!!!!!!!!!!
http://travel.state.gov/travel/cis_p...y_requirements
ENTRY / EXIT REQUIREMENTS: U.S. citizens need a passport to enter Kosovo. No visa is required, but visitors might need documentation stating the purpose of their visit. Generally, visitors entering Kosovo are permitted to stay for up to 90 days. Persons who wish to stay beyond 90 days will need to register with the Directorate for Migration and Foreigners located in the Main Police Headquarters in Pristina. If you intend to work, study, or remain longer than 90 days in Kosovo, you should contact the Directorate for Migration and Foreigners prior to your arrival in Kosovo to obtain information about newly introducted requirements for visitors in these categories. The telephone numbers are (381) 38-5080-1224; (381) 38-5080-1422; (381) 38-5080-1296; Fax is (381) 38-5080-1419 and by email.
ENTRY / EXIT REQUIREMENTS: U.S. citizens need a passport to enter Kosovo. No visa is required, but visitors might need documentation stating the purpose of their visit. Generally, visitors entering Kosovo are permitted to stay for up to 90 days. Persons who wish to stay beyond 90 days will need to register with the Directorate for Migration and Foreigners located in the Main Police Headquarters in Pristina. If you intend to work, study, or remain longer than 90 days in Kosovo, you should contact the Directorate for Migration and Foreigners prior to your arrival in Kosovo to obtain information about newly introducted requirements for visitors in these categories. The telephone numbers are (381) 38-5080-1224; (381) 38-5080-1422; (381) 38-5080-1296; Fax is (381) 38-5080-1419 and by email.