Jim....I'm gonna chastise them more than you are here. You almost seem to be taking their side here by saying, "it is unreasonable to expect that the average Delta employee would know this."
They are required to check documents to the final destination and any transfer points for what may be needed to get there. They have tools that takes seconds to use for this. TIMATIC is one of these tools. All the agent has to do is plug in where the passenger is going, what passport is being used and any transfer points. This will tell the agent what is needed to enter the country of destination and if any visas are needed for said destination and any transfer points along the way.
Delta failed miserably.
Last edited by The_Judge; Sep 24, 2010 at 11:18 PM.
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