Quote:
Relief required:
1. Refund of the Rs 14,000 plus that was unjustly charged.
2. Damages of Rs 75,000 for mental harassment and anguish.
3. Apology for this episode in a public Mumbai newspaper
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Excellent complaint. Is there a small claims court in Mumbai? I am sure you would win in any case against them.
However, there is no chance of Item 2 and Item 3!! Why would an airline agree to a public apology in a newspaper? What would be the point of it?
I think a refund of the Rs14,000 plus a voucher for an upgrade or towards a future flight is a more realistic demand.