Complaint: Canceled / Delayed / Overbooked AA Ripped me off & left me stranded!!!
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Old Nov 4, 2010, 8:36 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Sadly, this is a case of being legally correct, but morally wrong. AA have treated you very badly and the message they are sending is that if you act responsibly, you will be punished. One of the major problems with airlines is how often you are at the whim of the attitude of one particular employee. The first agent was outrageous, but sadly once they have your money, they will do anything to keep it.

If an airline makes an unreasonable demand it is often worth hanging up and calling back. If you get a different agent, you can often get a different attitude.

I have read in other posts that AA takes a very aggressive approach to weather delays and often cancels and flight rather than delay the flight. I suspect this is to allow them to absolve themeselves of any responsibility for the passengers.

The only way to sort this is to re-regulate the airlines. They are outrageous.