Quote:
Originally Posted by cortney
This isnt just with USairways. all airlines. just happend with me with AA for my parents tickets in Feb. But i signed a contract with the airline. i read the policy and terms. nothing much more i can do either
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While this may be true, the least they could have done was read my origingal complaint & responsed properly to it.
You can tell it's just some stock reply and that she didn't even bother to read the original email to see what the problem actually was. She just say something about "Ticket pricing" in my original complaint and pulled this out of her bank of replies. Aboslutely no personal touches & no hint that she even gave a crap that I was angry.
Good customer service can go a long way in keeping repeat customers, even if they have a bad experience.