Complaint: Canceled / Delayed / Overbooked Jet Blue Outrageous Behavior 11/27/10
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  #5  
Old Nov 28, 2010, 7:44 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
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Some possibilities. Further down the road, they needed that aircraft in Orlando, to then move on somewhere else. Possibly affecting many more passengers than those missing their JFK connections. Another reason could be crew rest, a crew close to timing out on hours.

The decision was made higher up at dispatch, by someone a lot higher on the ladder than the CSA's at the airport, who has to look at the overall picture. One plane out of place can start a cascade effect through an entire route, affecting hundreds of passengers.