I was hoping through the illustrated math you might understand why two amounts would have come in the customer’s phone discussion.
From the OP
Then, through a series of complicated math computations---involving taxes, etc, she found a cheap ticket--the 193, but wanted something closer to my original ticket (around 230) so tried to bump it up.
I can’t control the improper use of terms – and I can’t control you holding onto that perception. The OP has a left over ticket and as such I have tried to illustrate the required math.
I have yet to discover in conversation anyone who speaks “exactly”, in terms of value. I’m sure you don’t boast “I just bought a car for 10581.61!” you would probably round that off to some amount you are sure will create the desired effect for you. I can’t produce precise results from general discussion but I have shown you how a “credit, voucher, unused portion, left over money” is applied to a new purchase.
I thought by posting the rule of purchase you would see where the customer is informed you can end up losing money when a lower fare is used.
From the rules post (or view on the Air Canada website)
Changes can be made up to 2 hours prior to departure. Cancellations can be made up to 45 minutes prior to departure. Provided the original booking is cancelled prior to the original flight departure, the value of the unused ticket can be applied within a one year period from date of issue of the original tickets to the value of a new ticket subject to the change fee per direction, per passenger, plus applicable taxes and any additional fare difference, subject to availability and advance purchase requirements. The new outbound travel date must commence within a one year period from the original date of ticket issuance. If the fare for the new journey is lower, any residual amount will be forfeited.
I would have also thought by showing you the variations in taxes and the variation in fees that there is a need to ask all those seemingly inane questions. There are a number of factors that will affect and vary the final amount owed when the ticket is changed.
Your purchase has to be itemized. It’s the only way to determine what is airfare, what’s an airport, Navcan – etc so everyone knows what was paid for and everyone can rightly claim what is theirs. It has to remain that way through every alteration.
If you really want a case number I can find one sighting where the customer lost the case dealing with the loss/forfeit of value. For the not having to pay the increased tax – I can’t help you with that, it’s between the customer and Revenue Canada.
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