Survivor that's good that you can start admitting, but you still need to admit a bit more. See if you are willing to admit that is it unfair that someone with an unused ticket for $284 who has to pay a penalty of $75 for the change is buying a replacement ticket for $191 with additional taxes of $17.51 and $9 by your calculations, still has to pay $101 to the airline. And you may want to ask legal if in disputes between merchants and service providers on one hand and the consumer on the other hand, Courts or consumer commissions and tribunals do not regularly strike down even written provisions of the merchant where they are unfair or weighted in the merchant's favor.
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