The real problem in interpretation is the medium in which people choose to buy. The virtual age and the self service mentality of both customer and business leads to constant but legally binding misinterpretation. (start typing cop-out now)
The interface between you and your purchase used to be ME. With “me” understanding “how the rules work” you don’t have to read all the conditions and stare blankly at the screen. I would explain to you by illustration the extremely important highlights of what your actions will lead to and how that will affect you monetarily. You would know what you are buying when you are done. Yes – there is still misinterpretation but “less”.
Now, you can be your own travel agent and book your own flight AND be legally responsible for your action because all the court wants to know is – “Did you buy it online and did you (in any of the hundred ways the button is worded) acknowledge you knew what you were buying”? It is proving to be any businesses “best sales person” because they don’t have to utter a word – all you have to do is click “yes I understand”. This is cruel and belittling; its conniving and misdirecting and most of all de-humanizing; but right now it’s the #1 way to be prosperous and it lets the business off by making “you” responsible for knowing what you bought.
By the way – if you didn’t catch the drift I detest internet based sales: I detest internet based sales!!
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