Complaint: Customer Service Overweight(Etihad)
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Old Dec 26, 2010, 10:53 AM
anne_123 anne_123 is offline
 
Join Date: Dec 2010
Posts: 1
Default Overweight(Etihad)

Hello anyone
For the first time, I would like to say sorry about my English. It may annoy you while you reading this story.
I had bad experience with Etihad airline. I booked the ticket in my country from the agency. I got 30kg for luggage because holder a student visa. I had flight with Etihad in December. When I checked in at
Manchester airport, they allowed just 23kg. Finally, I paid £440 for overweight. I tried to
show my ticket which it showed 30kg. But they said that this ticket is printed
incorrectly. What a bloody service. I remember that i went back to my country in
October. I asked them about the weight of luggage. They told me that you got 30kg for the next flight (in December). I was so upset with this airline and i really didn't like service in Manchester airport especially Etihad airline. It seems like they didn't want to service foreigner as me. Thank you for reading.

Regards,
Anne

Last edited by anne_123; Dec 26, 2010 at 10:57 AM. Reason: edit words