My screen from the movies didn't work, and they didn't even care to be helpfull when I complained, They just answered the screen at your seet isn't working (seet no.35E), I was shocked by their answer. As the trip was over 10 hours and I was so bored. I don't think this is the right way to answer, they should at least try and be helpfull.
They didn't leave me a good impression and I will think next time before booking Continental Airlines, As I travel a lot because my whole family lives there.