[UnUnited]

Last spring I went to book a ticket online with United and found out I had no more frequent flyer miles because they had expired. I have been flying United, almost exclusively, since the late 1980s. I had a United Visa card all through the 1990s. I considered myself a good customer, got rewarded for it, but something changed with the recent downturn in the economy. Clearly, United decided to change course with regard to business and I think they have become quite unethical. I found out when I inquired as to what had happened that United had sent me an email notification in advance of deleting my miles. It turns out that the email they had on file for me was 7 years old. I did not understand why they had that email address for me when I always had communicated to them with another email that has been active the entire time. My complaint to them with regard to this communication attempt to inform me of my expiring miles was simply that they should have contacted me by mail. Most likely, they would have received a defunct email notification back when they tried to contact me via my old email address, but clearly they were not concerned with doing the right thing and getting in touch with me in advance of taking my miles. I don't feel like I have any responsibility in this at all. We had a simple agreement that worked for decades, but United burned the bridge. I will simply fly other airlines and I will make sure all my colleagues at work do as well.