Southwest has one of the best safety records in terms of mortality of any airline in the world. AA was also caught up in a maintenance "scandal". Southwest is a perfect illustration that good customer service is a matter of attitude. It is a no frills operation which treats it's customers with respect. Compare that to Delta, which is a so called "full service" airline and the way it treats its customers and there is a whole world of difference. You can detect it just by looking at this and other complaint forums... and by looking at the DOT statistics.
|